Returns and Exchange

Our Policy (U.S. Customers Only)

For The KSD Collection

Upon request from the customer, returns are only allowed for goods damaged during shipping. If a product arrives broken or damaged, we are happy to send a replacement. Returns must be requested within 2 business days of delivery. However, a photograph as proof of the damage/defect is required and must be reported to hello@thegildedstone.com  within 48 hours of order delivery. Returns must be received within 15 business days of purchase. Items sent back to us must be in unused and unworn condition and must include all original packaging. Returns will be processed within 2-3 business days after the package has been delivered back to us. If a refund is requested, a 25% restocking fee will be applied. Only regular priced items may be refunded and we will not be able to refund the shipping cost as it is directly paid to our providers.

For The Signature Collection

Returns are allowed only for goods damaged during shipping. If a product arrives broken or damaged, we are happy to send a replacement. Returns must be requested within 2 business days of delivery.  However, a photograph as proof of the damage/defect is required and must be reported to hello@thegildedstone.com within 48 hours of order delivery. Email us at hello @ thegildedstone.com to initiate your return and we will send you a shipping label. Returns must be made within 30 days of purchase. Items sent back to us must be in unused and unworn condition and must include all original packaging. Returns will be processed within 2-3 business days after the package has been delivered back to us. If a refund is requested, a 25% restocking fee will be applied. Only regular priced items may be refunded and we will not be able to refund the shipping cost as it is directly paid to our providers

Exclusions:

Returns are accepted for the majority of our pieces with the exception of the following:

  • All Final Sale items: Any piece listed as final sale within the product information section on the product’s page.
  • Specialized orders: If we order a piece in a alternate color, custom chain length, or a size we do not carry on our site.
  • International Customers: At this time, all international orders are final sale.  As we grow, we’ll do our best to make this happen.

Pieces that we cannot accept returns for are marked as final sale on their product page to ensure complete transparency. Please read this carefully before making your purchase!

Refunds take up to 5 business days process, and depending on your credit card, it can take 5 – 7 days for the refund to post to your account. Where applicable, special outbound shipping charges are not refunded.

While satisfaction is paramount to us, we do monitor returns made by customers. Customers with frequent returns may be flagged for future orders and refused.