Our Policies

Our pieces will arrive to you in a reusable suedette pouch, and a 100% recyclable shipping box.

Orders are processed Monday to Friday.
Processing times are approximately 1-2 Business Days.
We offer free Standard Domestic Shipping (4-8 Business Days).
We do not ship international orders.
Delivery may incur delays which are out of our control.
To initiate a return, please send an email to thegildedstone7@gmail.com for instructions.
Please note, we ask that we are contacted within twenty-one (21) days of the items receipt to authorize a return.
Items included in promotional sales are not eligible for a return unless deemed faulty.
In the unlikely case an incorrect item is received please contact us to facilitate an exchange.
Please note we are unable to facilitate a direct exchange for another item.

Please note that, we do not accept returns on items that belong to the category of pierced jewelry due to hygiene reasons.

HOW DO I RETURN AN ITEM?

Due to hygienic reasons, we do not accept returns for Earrings. Please be sure to read all the details about each piece before placing your order.
For our handbags: If an item is unused and in it’s original packaging, we'll take it back within 21 days of the item being delivered to your door for a refund. Please allow 5-10 business days for your refund to process.

Merchandise must be returned within 21 days.
Merchandise must not be used, worn or damaged.
Merchandise must have all original tags attached.

HOW DO I REQUEST AN EXCHANGE?

In an effort to get refunds issued as quickly as possible (and by quickly, we mean within a few days of you returning your package!), we do not offer exchanges at this time. If you are interested in a different color, we recommend purchasing the correct item right away and returning your original item. That way you can get going in the right product as soon as possible!

HOW LONG BEFORE I SEE MY REFUND?

Please allow 5-10 business days for your return to arrive at our facility and your refund to process.

ARE RETURNS FREE?

Returns incur a 5% restocking fee. We accept returns within 21 days of the item being delivered to your door.

To start a return, you can contact us at thegildedstone7@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@thegildedstone.com

CAN I RETURN A FINAL SALE ITEM?

Final Sale items cannot be returned. No exceptions will be made. We understand that buying Final Sale items can be tricky, so please be sure to read all details before placing your order.

CAN I SHIP MULTIPLE RETURNS BACK TOGETHER?

No. You will need to create a separate return label for each order. You will not receive a proper refund or credit if multiple orders are returned in one shipment.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to hygienic reasons, we do not accept returns for Earrings. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@thegildedstone.com.

Standard- For orders placed before 2 PM EST, your order will be processed and arrive in 5-8 business days. We offer USPS ground shipping for Domestic USA.

On orders up to $75- $6.50
On orders $75+ FREE
Orders placed on Friday after 1:00pm EST will begin processing on the following Monday. Please note, we do not offer weekend delivery at this time
Once we have shipped your order, we will send you an email with shipping details and a tracking number.
We cannot ship to Post Office (P.O.) Boxes, APO/FPO addresses or a hotel or motel address.
Holiday Shipping- Shipping will not be available on:

Thanksgiving Day
Christmas Day
New Year’s Eve
New Year’s Day
The Gilded Stone is not responsible for any package lost or stolen after confirmed delivery.

WHAT IF MY ORDER IS LABELED AS DELIVERED BY THE SHIPPING CARRIER, BUT I HAVEN'T RECEIVED IT?

When packages appear to be missing, it is usually one of the following situations:

The package may have been delivered to a neighbor's home.
The package has been delivered to a different spot than normal on your property.
The shipping carrier marked the order as delivered before it actually has been.
If you are still unable to locate the package 5 business days after the labeled delivery date, please contact us at hello@thegildedstone.com. We are happy to help!

DO YOU SHIP INTERNATIONALLY OR TO CANADA?

Unfortunately, no. We hope to in the future!

Updated: September 1, 2026

This Privacy Policy governs the manner in which THE GILDED STONE collects, uses, maintains and discloses information collected from users, and applies to your use of our website located at "http://www.penandcob.com” (the “site” or the “website”).

Please carefully read our Privacy Policy, because by using the site you consent to be bound by the terms of this Privacy Policy, effective the date listed above.

Your Privacy

Thank you for shopping at THEGILDEDSTONE.COM(the “Website”). This privacy and security policy (“Policy”) outlines the information we collect about you on the Website, as well as information collected when you otherwise communicate or interact with THE GILDED STONE, how we use the information and the choices you have to review, revise and/or restrict our usage of this information.

What Information Do We Collect and How Do We Use It?

THEGILDEDSTONE.COM collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve our customer's shopping experience and to communicate with our customers about our products, services and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name, financial information, telephone number, e-mail and postal address (“Personal Information”) that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. We maintain a record of your product interests, purchases and whatever else might enable us or our business partners to enhance and personalize your shopping.

In addition, we monitor use of the Website and traffic patterns to improve the Website design and the products and services we offer as well as to determine what offers, promotions or information to send to you. We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud.

Sharing Your Personal Information

THEGILDEDSTONE.COM may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court.

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise and other THE GILDED STONE news. Email addresses collected on the website are used internally and by our business partners. If you would like to unsubscribe from our email list, you can do so at any time by clicking on unsubscribe link or contact us. We will remove your name from our email list within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you.

Shopping

We adopt appropriate and industry-standard data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on the Website.

Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology.* In order for SSL security to work, you must use an SSL enabled browser.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party;.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

* Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Third Parties

Third parties that are providing services to us may collect, or assist us in collecting, either personal information or usage data. We endeavor to require that such third parties treat such personal information and usage data in compliance with this Privacy Policy.

Disclosure to certain third parties

THE GILDED STONE share information we collect with our third party partners and service providers so that they can assist use in providing our products and services to you. If we do so, we will request that they treat this information in accordance with this Privacy Policy.

International restrictions

This website does not intend to market products or services to those residing outside of the United States of America. THE GILDED STONE does not knowingly gather or solicit personal information from non-U.S. residents through this website for marketing purposes, but if you are located outside of the U.S. and provide your email address you hereby expressly consent to receive communications from us.

Age restrictions

You must be 18 years old or older to use this website, including to register with us to receive communications or to make a purchase. We do not knowingly collect or distribute personal information from persons under the age of 18. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personal information to us, please contact us by e-mail so that we may delete the minor's information. In addition, if we become aware that we have inadvertently received personal information from anyone under the age of 18, we will delete such information from our records.

Uses and disclosures not in THE GILDED STONE’s control

Third party links

We and other users of the website may provide links to unrelated third-party websites as well as links to websites owned and operated by entities with which we have contractual relationships. Such third party services accessible via our website (through hyperlinks or otherwise) have their own privacy policies and data collection, use and disclosure practices. Please consult each site's terms & conditions and privacy policy prior to use. When you click on a hyperlink, a new browser window or frame containing a third party’s web site may appear in the foreground with the site remaining in the background. Any time that you move away from the THE GILDED STONE website, including to a new window or frame, neither this Privacy Policy nor our other terms, such as our terms of use, will apply. THE GILDED STONE cannot be and is not responsible for the protection of the information you provide to other websites. You should be aware that when you voluntarily disclose personal information on other websites, such information can be collected and used by others and may result in unsolicited communications.

Policy Changes

THE GILDED STONE.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. Feel free to contact us with any questions about our Privacy & Security Policy.

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Earrings

Gilded Wave Statement Earring- Silver

Gilded Wave Statement Earring- Gold

Solaris Hoop Earring- Gold

Wave Stud- Silver

Crushed Stud- Gold

Satin Teardrop Stud Earring- Silver

Curve Drop Earring- Gold

Molten Form Stud Earring- Gold

Gilded Stripe Stud Earring- Gold

Bead Arc Earring- Silver

Sculpted Knot Drop

Sculpted Wave Stud

Spiral Loop Earring- Silver

Spiral Loop Earring- Gold

Pebble Stud